Posts Tagged ‘pond stores’

New Beginnings!

February 5, 2009

  The new plant species are coming together. Look for them soon. The new design of this blog is coming together and I hope will be up by the 20th of February.

I spent about 9 days to visit with my parents, sister-in-law,  niece and nephew and was  without the internet for the last  few days in January. Yesterday, I had a good hour and a half meeting with a friend who will be one of the ladies operating some of the phones in the office.  Beginning around Mid March, when taking orders becomes a day to day operation,  I  may begin posting emails from customers with my answers , as many questions and answers are common and we spend hundreds of hours each year answering them. Hopefully,  the posts will cut down on common questions.

We do have 4 phone lines, more to take orders than questions. The average order takes 15 minutes, that means some take 4 minutes, some take 35 based on questions.

We do have 4 phone lines, more to take orders than questions. The average order takes 15 minutes, that means some take 4 minutes, some take 35 based on questions.

We have four phone lines here in the office, and each spring,  when it gets really crazy and all the lines are busy we get voicemails asking us why we are not answering the phones.  We will be working as fast as we can to place orders and answer questions.  We look forward to hearing from you!

emailing us questions is so much easier for us to answer back and forth and you can include images as can we!

emailing us questions is so much easier for us to answer back and forth and you can include images as can we!

E-mailing us is often an easier way to get questions answered, many of you like attaching photos with your questions which gives you more of an opportunity to ask your entire question or all your questions and we can respond back and forth as long as it takes. For us it is easier to email back and forth when there are breaks in phone calls during the day and also early in the morning and in the evening as we are closing. I can guarantee you, we will spend more time corresponding with you with better information no matter if you are a retail customer, nursery vendor, or landscape contractor new to installing water gardens.